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Rights and Responsibilities

As a Health Net Cal MediConnect Plan member you have the right to:

  • Get information in a way you will know it. We can give you information in other languages. We can give you information in large print, or other formats.
  • Be treated with fairness and respect at all times.
  • Get covered services and drugs in a timely manner.
  • Have Health Net protect your health information by not telling people not involved in your healthcare or not authorized by you about your health.
  • See your medical record.
  • Get information about the plan, network providers and covered services.
  • Not get charged directly by network providers.
  • Make decisions about your healthcare on your own.
  • Make complaints about your care.
  • Ask us again to approve a request that was originally denied.

As a member, you need to:

  • Know your covered services.
  • Know the rules you must follow to get these covered services.
  • Tell us if you have other health insurance.
  • Tell us if you have other drug coverage.
  • Tell your doctor and other providers that you are enrolled in our plan.
  • Help your doctors and other providers help you by giving them the information they need.
  • Pay the amounts you are responsible for.
  • Ask your doctors any questions you have about your care or medications.
  • Follow instructions about your care.
  • Tell us if you move.

Call Health Net Cal MediConnect’s Member Services for help if you have questions or concerns. You can request a complete list of Member Rights and Responsibilities or refer to your Member Handbook.


Call Member Services at 1-855-464-3571 (TTY: 711) for Los Angeles County, 1-855-464-3572 (TTY: 711) in San Diego County. Hours are from 8 a.m. to 8 p.m., Monday through Friday. After hours, on weekends and on holidays, you can leave a message. Your call will be returned within the next business day.  This call is free.,,,,,,,,